Our Policy

Pets are accepted for grooming only under the following circumstances…. The pet is fit and healthy, grooming which takes place on an elderly or infirm pet will be at the owner’s risk. Grooming may expose pre-existing health/skin conditions for which Bark and Brush LLC cannot be held liable. The pet’s rabies vaccine is up to date (as required by law) unless otherwise discussed. In the event of an emergency, in your absence, you authorize Bark and Brush LLC to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense.  

Payment is to be made at the time of service. Payment can be cash or credit card. Our rates are based on the breed of the pet and duration of the groom. Nail cutting and ear cleaning are part of the service unless the process is too stressful for the pet or too dangerous for the groomer.

We do NOT offer anal gland expression, as this should be performed by a licensed veterinarian.

“De-matting” or complete coat removal will dramatically alter your pet’s appearance. This procedure may expose pre-existing health/skin problems for which Bark and Brush LLC cannot be held liable. 

1. Cancellations
   

   We follow the Burlington County public school closures as they pertain to inclement weather. We try to work as long as conditions are not dangerous. If you are unsure, please call us to confirm.

   Cancellation and rescheduling of an appointment, by the client, requires 48 hours’ notice to waive the $30 cancellation fee (multiple text messages will be sent prior to your appointment asking to confirm or cancel). 

   Client consents to charging such cancellation fee on their credit card stored on our secure payment gateway.

   In the event of inclement weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48-hour period. We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer. 

2. No-Shows
   

   It is considered a “no-show” when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.

   We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a “no-show”. Please make every effort to call and cancel or reschedule, when possible, to avoid such situations.

   We reserve the right to refuse service to any pet or client for any reason.

3. De-matting
   

   If your pet requires de-matting, a groomer will discuss your options before beginning the grooming process. A “de-matting fee” may apply to certain situations at the discretion of the groomer. We will disclose any additional fees prior to the grooming.

4. Pictures
   

   Client consents that Bark and Brush LLC may take pictures of your pet, before and after grooming, and utilize the same for their website, social media and for any and all advertising purposes.